Virtual Visit Help

Download and install Zoom

The free Zoom app must be installed on your computer or mobile device. You are encouraged to download the app before your event since it may take a little time to install.

Joining a Zoom meeting

• Find the link in the event confirmation email. Make note of the Meeting Password if applicable.
• Double-click on the link next to Join Meeting.
  • Note: if this is the first time you are joining a meeting from your computer or mobile device, you will be prompted to install the Zoom app.
• Enter your Meeting Password if needed.
• You may choose to Join With or Without Video.
• If you are using a computer: If you have a microphone, choose Join Audio Conference by Computer; otherwise, choose Phone Call to call into the meeting.
• If you are using a mobile device: Choose Call using Internet Audio.
• WashU staff may use breakout rooms during your Zoom session so that you can meet and discuss in smaller groups. Learn more about breakout rooms.

Joining a Zoom webinar

• Find the link in the event confirmation email.
• Double-click on the link next to Join Webinar.
  • Note: if this is the first time you are joining a webinar from your computer or mobile device, you will be prompted to install the Zoom app.
• If you are using a computer: If you have a microphone, choose Join Audio Conference by Computer; otherwise, choose Phone Call to call into the meeting.
• If you are using a mobile device: Choose Call using Internet Audio.

Tips

• Have your technology ready before your event (download the app, charge your device, etc.)
• Find a quiet, distraction free space to attend your event.
• Use the Mute button during meetings.
• Use your first and last name as your screen name during meetings.
  • When you enter a meeting, click on Participants at the bottom of the meeting screen. Hover on your name, click More, then Rename, and then enter a new screen name.
• You may choose to have your camera on or off during a meeting – whatever is most comfortable for you.
• Use a fast, stable internet connection. A wired connection is ideal; use wireless only if reliable. This will help ensure your connection does not falter or drop during the Zoom.
• If you are experiencing a slow internet connection in a meeting, try turning your camera off.